Privacy Policy

At Friends Holidays, your privacy is our priority. We are committed to safeguarding the personal information you share with us and ensuring transparency in how we collect, use, and protect it. This policy outlines our data practices and is accessible on our website's homepage and wherever personally identifiable information is requested.


1. Information We Collect

We collect the following types of information to enhance your travel experience and provide seamless services:

  • Personal Information: Name, email address, contact numbers, and login credentials.
  • Booking Details: Travel bookings, PNR information, co-passenger details, preferences, and special requests.
  • Demographics: Gender, age/date of birth, and nationality.
  • Payment Details: Transaction records, payment methods, invoice data, and payment timelines.
  • Browsing Data: Device type, IP address, browsing activity, internet service provider, and cookie data.
  • Additional Data: Mobile analytics, location data, device identifiers, and log files.

2. How We Collect Information

We gather information in several ways:

  1. Directly from You: Through interactions like bookings, inquiries, or profile updates.
  2. Automatically: Via cookies and tracking tools during website or app usage.
  3. Third-Party Sources: Including travel partners, social networks, and affiliate services.
  4. Internal Records: Based on your interactions and preferences.

3. Why We Collect Your Information

Your information helps us:

  • Process bookings, payments, and travel-related services seamlessly.
  • Customize your experience by understanding your preferences.
  • Improve our website and services through user feedback.
  • Comply with legal and regulatory obligations.
  • Notify you of offers, updates, and services of interest to you.

4. Information Sharing

We may share your information with:

  • Service Providers: Airlines, hotels, activity organizers, and travel partners to fulfill your bookings.
  • Regulatory Authorities: Customs, immigration, and law enforcement, as required by law.
  • Payment Gateways: To authenticate and process transactions securely.
  • Third-Party Service Providers: For analytics, marketing, and technical support.
  • Affiliates and Partners: To inform you about relevant services and promotions.

We ensure all shared data is handled securely and in compliance with legal standards.


5. Security Measures

To protect your information, we implement:

  • SSL Encryption: Ensuring safe transmission of sensitive data.
  • Limited Data Display: Only the last four digits of credit card numbers are shown during booking confirmations.
  • Password Protection: We recommend safeguarding your passwords and signing out on shared devices.

Although we strive to maintain robust security, online data transmission carries inherent risks, and absolute security cannot be guaranteed.


6. Legal Basis for Data Processing

We process your data based on:

  • Consent: For marketing and personalized offers, where applicable.
  • Contractual Obligations: To fulfill agreements for travel bookings and related services.
  • Legal Compliance: To meet statutory requirements.
  • Legitimate Interests: Such as improving our services and ensuring the security of our platforms.

7. Use of Cookies and Tracking Technologies

We use cookies and tracking technologies to:

  • Enhance user experience.
  • Understand browsing behavior.
  • Provide personalized recommendations and advertisements.

You can manage your cookie preferences through your browser settings.


8. Images and Copyright

Images displayed on our platform are sourced from various public and licensed sources. If you notice any copyrighted material that may require removal or attribution, please contact us immediately.


9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal and regulatory obligations.


10. Your Rights

As our valued customer, you have the following rights:

  • Access your personal data and request copies.
  • Request corrections to inaccurate information.
  • Object to the use of your data for marketing purposes.
  • Request deletion of your personal data, where legally permissible.

11. Contact Us

For any questions, concerns, or requests related to your personal data, feel free to contact us at:
Email: ankit@friendsholidays.c.in
Phone: +91-9899506073
Address: Friends Holidays, Rohini, Delhi, India


12. Updates to This Policy

We reserve the right to update this policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed.


At Friends Holidays, your trust matters. We are committed to ensuring your personal information is handled responsibly and securely, enabling you to enjoy a worry-free travel experience with us.